Privacy Policy
Effective Date: September 20, 2024
Last Updated: September 20, 2024
HelpMeV is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you use our mobile electric vehicle charging services.
1. Information We Collect
We collect the following types of information when you interact with HelpMeV’s services:
Personal Information: Includes your name, email address, phone number, and payment details when you sign up for an account or make a service request.
Vehicle Information: We may collect details about your electric vehicle, such as make, model, and charging needs.
Location Data: To provide on-demand charging, we collect and use your precise location data when you request a service.
Usage Data: Information on how you interact with our app or website, including the type of device used, IP address, browser type, and operating system.
2. How We Use Your Information
We use the data collected to:
- Provide and improve our services.
- Process your transactions and manage your account.
- Optimize charging delivery based on your location.
- Communicate updates and important information related to your account.
- Personalize your experience and offer relevant promotions.
- Ensure compliance with legal obligations and protect against fraud.
3. Sharing Your Information
HelpMeV does not sell or rent your personal information to third parties. However, we may share your data with trusted partners in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in delivering the charging service.
Legal Requirements: We may disclose your information to comply with legal obligations or in response to valid requests from public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of HelpMeV, your information may be transferred to the acquiring entity.
4. Security Measures
We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using encryption for sensitive information, regular security audits, and limiting access to authorized personnel only.
5. Your Choices and Rights
Access and Correction: You can access and update your personal information at any time via the HelpMeV app or website.
Data Deletion: You may request to delete your account and personal data by contacting us at [Insert Contact Information].
Opt-Out: You can choose to stop receiving marketing communications from us by using the unsubscribe link in our emails or adjusting your settings in the app.
6. Use of Cookies
Our website and app use cookies to enhance your experience and track usage patterns. You can adjust your browser settings to refuse cookies, but this may limit some functionalities of our service.
7. Children’s Privacy
HelpMeV does not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will take steps to delete that information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page, and we encourage you to review the policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: support@helpmev.com