Privacy Policy

Effective Date: May 20, 2025

At HelpMeV, your privacy is important to us. This Privacy Policy explains how HELPMEV Inc., a Delaware corporation ("HelpMeV," "we," "our," or "us"), collects, uses, discloses, and protects your information when you use our website, mobile app, or any services (collectively, the "Platform").

By using HelpMeV, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

We collect the following types of information:

a. Information You Provide

• Account Information: Name, email, password, phone number.
• Service Requests: EV type, preferred pickup location, availability.
• Payment Notes: Amount offered for service (HelpMeV does not process payments).
• Communication Content: Messages sent through the platform.

b. Automatically Collected Information

• Device & Usage Data: IP address, browser type, operating system, app version, and device identifiers.
• Location Data: If enabled, we may collect precise or approximate location data from your device for service functionality.
• Cookies and Similar Technologies: We use cookies to improve user experience and analyze usage.

2. How We Use Your Information

We use your information to:

• Operate and maintain the Platform.
• Match users with drivers based on location and service request.
• Enable communication between users and drivers.
• Send important service-related messages (e.g., confirmations, driver arrival).
• Analyze usage and improve our services.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. We may share information under the following circumstances:

• With Service Providers: Who perform services on our behalf (e.g., hosting, analytics, customer support).
• With Drivers or Users: Limited data (like vehicle info and pickup location) necessary to complete a service request.
• With Legal Authorities: If required by law, regulation, legal process, or to protect rights and safety.
• In Business Transfers: If we undergo a merger, acquisition, or sale of assets.

We do not share contact information (email, phone) between users and drivers.

4. Data Retention

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as outlined in Section 7.

5. Children's Privacy

HelpMeV is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a child under 16 without verified parental consent, we will delete it.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. You use the platform at your own risk.

7. Your Rights (CCPA & U.S. Residents)

If you are a California resident, you have the right to:

• Know what personal data we collect and how we use it.
• Request access to the data we hold about you.
• Request deletion of your personal data.
• Opt out of the sharing of personal data for marketing (note: we do not sell data).
• Non-discrimination for exercising privacy rights.

To exercise your rights, email us at: support@helpmev.com

We will verify your identity before fulfilling requests and respond within 45 days as required by California law.

8. Third-Party Links

The platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above and notify you as appropriate (e.g., via email or in-app notification).

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact: